Refund Policy

1. Our 30-day Refund Window

We want you to be satisfied. You may request a refund within 30 calendar days of your purchase date. Because our products are digital and delivered instantly, refunds are considered on the following basis:

• Technical or access issues If you cannot download, open, or access your files, contact us first and we will work to resolve the problem. If we cannot make the product accessible to you, we will provide a refund.
• Product not as described If the product materially differs from its description on the Site, you are entitled to a refund within the 30-day window.
• Goodwill requests For other reasons, we still consider refund requests made within 30 days on a case-by-case basis.

Refund requests made after 30 days may not be eligible, except where required by applicable law.

2. Payments And Refunds Are Handled Through Paddle

Our checkout is processed by Paddle, which acts as the Merchant of Record for your purchase. This means Paddle is the seller of record for payment purposes, and Paddle's Buyer Terms and refund process also apply to your transaction.

In practice:

• You can request a refund directly from DaveWays at support@daveways.com, and we will initiate approved refunds through Paddle; or
• You may contact Paddle directly using the details on your payment receipt.

Where our policy and Paddle's buyer terms differ, the more customer-favorable outcome will generally apply, and Paddle's processing rules govern how and when the refund is issued.

3. How To Request A Refund

Email support@daveways.com within 30 days of purchase and include:

• The email address used at checkout;
• Your order ID / receipt number from your Paddle confirmation email;
• The product name; and
• A brief description of the reason or the issue you experienced.

We aim to respond within 23 business days.

4. How Approved Refunds Are Issued

Approved refunds are returned to your original payment method through Paddle. Depending on your bank or card provider, it may take several business days for the refund to appear on your statement.

5. Chargebacks

If you have any issue with a purchase, please contact us first. We can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may delay resolution.

6. Contact

support@daveways.com

DaveWays is operated by MIRAI YUSHUTSU GLOBAL VENTURE LLP.

This policy is provided for general information and is not legal advice.